The Department of Planning & Growth Management (PGM) is committed to fostering a culture of civility, mutual respect, and a dedication to shared expectations and responsibilities.

Our Customers have the Right to...

• Always be treated with courtesy, dignity, and patience.
• Expect prompt and professional attention to an inquiry.
• Receive the name and contact information of the assisting staff.
• Access accurate and clear information on all codes, fees, and required processes.
• Request reasonable accommodations, including language interpretation and translation services.
• Schedule a meeting to discuss an inquiry with knowledgeable staff.
• Anticipate a collaborative and solution-oriented approach to compliance.
• Rely upon a timely response when leaving a voicemail or contacting staff by e-mail.
• Obtain a second opinion regarding any information communicated.
• Provide feedback to express appreciation or concerns regarding services received. 

We look forward to serving you!

PARTICIPATE PROACTIVELY.

PGM emphasizes proactive participation with customers to ensure a successful partnership.

To help us succeed, please:

• Engage and interact with PGM staff in a professional manner and respectful tone.
• Submit inquiries in a timely fashion with accurate information.
• Clearly articulate any request and expectations.
• Ask follow-up questions if the information provided is unclear.

SCHEDULE A MEETING.

PGM recognizes the importance of due diligence regarding all procedural and regulatory matters.

To request an appointment, please:

Submit a Planning and Growth Management Appointment Request to arrange an appointment with knowledgeable staff. Citizens with special needs may contact the Maryland Relay service: 7-1-1 (Relay TDD: 1-800-735-2258).

PROVIDE FEEDBACK.

PGM continuously strives to improve its processes and customer service experience. We cannot do this effectively without hearing from the people we serve.

To help us learn and grow, please:

Provide feedback about experiences working with PGM by submitting an online customer care survey form.

COMMUNITY
ENGAGEMENT

CITIZENS ACADEMY

PGM recognizes that an informed and engaged community is an invaluable asset to the County's day-to-day operations.

We encourage residents to submit an application for the Charles County, MD: Citizens Academy.

The Citizens Academy is a free, in-person program designed to help promote a better understanding of Charles County Government. The program includes 11 classes, focusing on the operations of County Government departments.